Shipping policy

IS SHIPPING FREE?

We provide free Shipping within the UK using Royal Mail Tracked Next-Day delivery  service on all orders above £30. Outside UK, we charge shipping fees. 

 

WHEN WILL I RECEIVE MY ORDER?

We strive to dispatch orders as quickly as possible, with most orders shipped the same day or the next working day. However, please note that delivery times may vary depending on the product and destination.

• Standard Delivery: Estimated to arrive within 3-4 business days.

• Express Delivery: Available for select locations, with delivery in 1-2 business days.

• Next-Day Delivery: Offered on specific products, ensuring arrival the following business day.

While we endeavour to deliver all orders promptly, most standard orders will arrive no sooner than five days from dispatch. Orders are fulfilled directly from our network of domestic and international warehouses, and we make every effort to ensure swift and efficient delivery.

Due to high demand and factors such as customs clearance, delivery times may occasionally extend beyond these estimates. We appreciate your patience and understanding.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

 

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologies! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.